Roku Camera Not Connecting to WiFi

Nowadays, ensuring home security is so crucial. We all want to put our eyes on the house without doing the old-school hassle of keeping track of the rooms like a guard. 

With the Roku indoor camera, you can see all the rooms on your phone or Roku TV screen. The camera can capture everything happening in your home. 

If you’re having trouble connecting your Roku Camera to WiFi, you may need to follow some troubleshooting steps. Which I am going to outline in this guide.

To fix the issue, first check WiFi strength and move router and camera closer. Refresh Roku app, unlink device, update firmware, reboot, and factory reset camera.

Let’s tackle them:

Why is my Roku Camera not Connecting to WiFi 

One of the main reasons why this happens may be because your WiFi strength is not that strong. Roku smart home devices like doorbells and cameras work with a 2.4GHz WiFi network. If your WiFi doesn’t fall in this range, you can’t connect your Roku camera to WiFi.

Meanwhile, there’s another point that smart home users mess up, that’s the Network name. For example, you may need to pick yourWiFi_2.4GHz Choose the WiFi network called “yourWiFi_5GHz” to connect your camera. Make sure to turn on the 2.4GHz band WiFi, as the Roku camera only works with this frequency.

After a certain period, Roku rolls out new updates for each of the Smart home devices such as cameras. If you ignore or forget to update, this may cause the camera not to connect.

Now you understand some main reasons for this problem. There could be many more reasons. To solve it, I will address each one with the necessary steps.

How to fix the Roku Indoor Camera not Connecting to WiFi 

Now, I have just introduced you to the culprit of why your camera not connecting to WiFi. Let’s move a step further on actually solving the problems:

Check your WiFi strength 

As previously stated, a feeble WiFi network might cause difficulties in connecting the camera to WiFi.

But, before you check the WiFi intensity, make sure you have enabled the WiFi on your smartphone (for this, scroll down and tap on the WiFi icon on your Android screen). If you have an iPhone or iPad, you have to give “Local Network” permission to the Smart Home app.

To check the network strength, open your web browser and launch any website, you can simply play a video on YouTube.

If the video or website is functioning seamlessly, excellent!

If not, enhance your WiFi strength by unpairing other devices if connected to your same WiFi network. 

You can also reduce the distance between the router and the Roku camera:

Check the Separation between the router and the Roku Camera 

The router helps to keep your internet connection strong. But if your Roku camera is too far from the router, it might have trouble connecting.

As a general rule of thumb, for Roku outdoor cameras, a 300-foot distance is best from the router. 

On the contrary, one Reddit user said that Roku indoor cameras don’t work well from over 20 feet from the base station.

Well, how far you should keep your camera from the base station is also dependent on the capacity of your router. One premium router can work far better than one that’s cheap. Hence, you must be sure about your router’s capacity.

Refresh your Smart Home App 

After fixing the separation and WiFi strength, if the problem remains the same, you need to relaunch your smart home app. Here are the points:

On an iPhone or iPad device 

Once you are on the Roku Smart home app, scroll up on the screen to the middle and stop, Now scroll up the app’s tab. You can also close other apps by scrolling left or right and up.

close Roku smart home app to fix Roku indoor camera not connecting to wifi
Close the Smart home app

On Android phone 

Open the recent tabs on the smartphone, and scroll up the smart home app’s tab. You can also tap on the Close All button to turn off all the apps.

Log out and Log on Roku Smart Home app 

By log out or login, I mean unlinking or linking the Smart home devices from the smart home app.

This doesn’t mean you have to delete your account or change your subscription. Those things won’t help you with this guide.

To do so, head to the Smart Home app and select the Smart Home Device you want to unlink from, such as Roku Indoor Camera 360. Select Settings, scroll to the bottom and choose Delete device, select the Delete option again.

Note: you can skip this procedure if the camera is not already linked on the App 

Update the Roku Smart Home Device’s Firmware 

To update the Home Security Camera software, first check that it’s connected and turned on. Do not restart the camera while following the steps.

  • Open the Roku Smart Home App and once you are on the home interface, select the camera or the smart home device you want to update.
  • You’ll find a Setting option at the top corner of the screen, tap on it.
  • Select Device info > Firmware version. Once you find an update, select the button and update your device’s software.

Reboot the Roku Indoor Camera SE 

Sometimes, not updating, unlinking, or refreshing the app fixes the issue, but soft restarting the Roku camera does. If you have come here after following each workaround and it turns out nothing worked. Let’s try rebooting your camera.

To fix this, unplug the USB cable from the back of the Roku camera, wait 20 seconds, and then plug it back in.

Factory Reset Roku Camera 

A factory reset will delete all your camera’s data and reset it to its original settings.

If you want to perform the factory reset, you must first Unlink your camera from the Roku smart home app (that I pointed out above). After this, you are eligible for a hard reset. 

Now in this article, I am specifically talking about the Roku indoor camera SE. If you have a different smart home device, the steps for factory Resetting will also be different.

Warning: If you have a micro SD card in your camera, remove it before doing a factory reset.

This is how to accomplish it.

  • Power your camera on (If it’s turned off).
  • Locate the Setup button on your camera and keep pressing it for 10 seconds.
Setup button on Roku indoor camera to fix Roku camera not connecting to wifi
Setup button on Roku Indoor Camera
  • After that, let the camera take 30 seconds to restart.

How do you know if the factory reset is done?

Well, after the steps, the status light will flash in red.

Status light on Roku indoor camera SE to fix Roku camera not connecting to wifi
Status light on Roku indoor camera SE 360

Final Thoughts 

I hope you now know how to fix the problem of the Roku indoor camera not connecting to WiFi.

I have displayed all the things to fix from the Roku camera to the Roku Smart home app. 

If you have any issues with your Roku device, feel free to share them in the comments.

Don’t hesitate to seek assistance.

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